Privacy Policy

Stay Casino respects your privacy when you use stay-casino-au.bet. This Privacy Policy explains how Stay Casino may collect, use, store, protect and share personal information connected with your account, sign in, identity checks, payments, gameplay, promotions, support and responsible gambling.

This page is written as an official privacy page for Stay Casino. It is written with reference to privacy good practice, Australian player expectations, and public privacy guidance, including the OAIC Australian Privacy Principles at https://www.oaic.gov.au/privacy/australian-privacy-principles and OAIC privacy policy guidance at https://www.oaic.gov.au/about-the-OAIC/our-corporate-information/plans-policies-and-procedures/privacy-policy.

By using stay-casino-au.bet, creating an account, making a payment, contacting support or using casino services, you may provide personal information to Stay Casino. Some information may also be collected automatically when you use the website.

Information Stay Casino May Collect

Stay Casino may collect information that helps us operate the website, provide gaming services, process payments, support your account, meet safety checks and protect players.

This information may include:

• Name, date of birth and contact details;
• Account username and sign in details;
• Address and country information;
• Identity documents, where required;
• Payment and transaction records;
• Gameplay activity and betting history;
• Bonus and promotion activity;
• Support messages and complaint records;
• Responsible gambling settings and account limits;
• Device, browser, cookie and technical data;
• Fraud, security and risk check information.

Stay Casino only asks for information that has a reasonable purpose connected with the website, your account, payments, support, safety or applicable rules.

Account Data

When you create or manage a Stay Casino account, we may collect details needed to register you, identify your account and provide access to website features.

Account data may include:

• Full name;
• Email address;
• Phone number, where provided;
• Date of birth;
• Country or region;
• Residential details, where required;
• Username;
• Password or protected sign in credentials;
• Communication preferences;
• Account status and account history.

Stay Casino uses account data to create your account, let you sign in, manage account settings, send service messages, protect the account and respond to your requests.

You should keep your account details correct and up to date. You should also keep your password private and contact support if you think your account has been accessed without permission.

Identity Verification Data

Stay Casino may request identity verification information before or after account registration, before withdrawals, during account checks or when required for safety and compliance purposes.

Identity verification data may include:

• A copy of an identity document;
• Proof of age;
• Proof of address;
• Payment method ownership checks;
• Source of funds or source of wealth details, where required;
• Images, document numbers or expiry dates, where needed;
• Records of checks completed by verification providers.

Stay Casino uses verification data to confirm that account details are accurate, prevent underage gambling, reduce fraud, support payment checks and meet applicable obligations.

Customer due diligence may be part of anti money laundering and counter terrorism financing controls. Public guidance from AUSTRAC explains customer due diligence at https://www.austrac.gov.au/industry-and-business/obligations-and-guidance/your-amlctf-program/customer-due-diligence.

Payment And Transaction Data

When you make deposits, request withdrawals or use payment services on stay-casino-au.bet, Stay Casino may collect and process payment and transaction information.

This may include:

• Deposit and withdrawal amounts;
• Transaction dates and times;
• Payment method type;
• Payment reference numbers;
• Currency details;
• Transaction status;
• Failed or cancelled payment records;
• Chargeback, refund or dispute information;
• Payment verification results.

Stay Casino may not receive or store full payment card details in all cases. Payment details may be handled by payment service providers, banks, processors or other financial partners, subject to their own rules and security controls.

Payment and transaction data helps Stay Casino process payments, check withdrawal requests, keep financial records, prevent fraud, manage disputes and meet applicable rules.

Gameplay And Platform Data

Stay Casino may collect information about how you use the platform and casino services.

Gameplay and platform data may include:

• Games played;
• Session dates and times;
• Stakes, wins and losses;
• Bonus use and wagering progress;
• Game round references;
• Account balance changes;
• Login history;
• Website actions and page use;
• Error reports and platform logs.

Stay Casino uses this data to run the platform, settle game activity, display account history, fix technical issues, detect misuse, support disputes and maintain accurate records.

Gameplay records may also help Stay Casino identify safer gambling signals, such as rapid deposits, repeated failed payments, long sessions or attempts to reopen restricted access, subject to available tools and applicable rules.

Device, Cookie And Technical Data

When you visit stay-casino-au.bet, Stay Casino may collect technical information from your device, browser and connection.

This may include:

• IP address;
• Browser type and version;
• Device type and operating system;
• Language settings;
• Time zone;
• Referring pages;
• Pages viewed;
• Cookie identifiers;
• Session identifiers;
• Approximate location based on technical data;
• Security logs.

Stay Casino uses technical data to keep the website working, support sign in, protect accounts, manage traffic, remember settings, improve site performance and detect suspicious activity.

Some technical data may be collected through cookies and similar tools. You can manage cookies through your browser settings, although some website features may not work as intended if you block required cookies.

How Personal Information Is Used

Stay Casino may use personal information for clear business, service, safety and compliance purposes.

These purposes may include:

• Creating and managing your account;
• Letting you sign in;
• Verifying your identity and age;
• Processing deposits and withdrawals;
• Recording gameplay and transactions;
• Providing promotions you choose to use;
• Sending account and service messages;
• Responding to support requests;
• Handling complaints and disputes;
• Protecting website security;
• Detecting fraud, misuse or unauthorised access;
• Managing responsible gambling tools;
• Meeting applicable legal, regulatory and record keeping duties;
• Improving website function and user experience.

Stay Casino does not use personal information to bypass account checks, restrictions or self exclusion.

Legal, Safety And Compliance Checks

Stay Casino may process personal information for legal, safety and compliance checks where required, where permitted by law or where needed to protect players and the platform.

Checks may relate to:

• Age verification;
• Identity verification;
• Payment method ownership;
• Fraud prevention;
• Security monitoring;
• Anti money laundering controls;
• Counter terrorism financing controls;
• Sanctions and risk checks, where applicable;
• Responsible gambling restrictions;
• Self exclusion and account closure controls;
• Dispute handling;
• Requests from competent authorities, where legally valid.

Stay Casino may restrict account access, pause withdrawals, request more information or close an account if checks cannot be completed or if activity appears to breach applicable rules.

Promotions And Service Messages

Stay Casino may use your contact details to send service messages about your account, payments, security, policy updates, support requests, responsible gambling tools and website changes.

Stay Casino may also send promotional messages where available, where you have agreed to receive them, or where permitted by applicable rules.

Promotional messages may relate to:

• Casino bonuses;
• Loyalty offers;
• Tournaments;
• Free spin offers;
• Account based promotions;
• Website updates.

You can change marketing preferences where account tools are available or by contacting support. Stay Casino may still send service messages that relate to your account, safety, payments or legal notices.

Sharing Information With Third Parties

Stay Casino may share personal information with third parties where needed to provide services, process payments, operate the website, meet rules or protect players.

Third parties may include:

• Payment service providers;
• Banks and financial partners;
• Identity verification providers;
• Fraud prevention and risk check providers;
• Game and platform providers;
• Hosting and technical service providers;
• Customer support tools;
• Analytics and cookie service providers;
• Professional advisers;
• Regulators, courts, law enforcement or public authorities, where legally required;
• Responsible gambling support services, where required or appropriate under applicable rules.

Stay Casino expects service providers to handle personal information only for agreed purposes and with suitable confidentiality and security controls.

International Data Transfers

Stay Casino may use service providers, technical systems or business partners located outside your country or region. This means personal information may be processed in other locations.

Where international transfers take place, Stay Casino aims to use reasonable safeguards suited to the service, the data involved and applicable rules. These safeguards may include contractual controls, access limits, security measures and checks on service providers.

Different countries may have different privacy laws. Stay Casino takes reasonable steps to protect personal information when it is handled by approved service providers outside the place where you live.

Data Storage And Security

Stay Casino stores personal information for as long as it is reasonably needed for account operation, payments, gameplay records, support, responsible gambling, legal duties, dispute handling, fraud prevention and compliance checks.

Exact storage periods may vary by data type, account status, applicable rules and business need. When information is no longer needed, Stay Casino may delete it, anonymise it or restrict access to it, subject to legal and operational requirements.

Stay Casino may use security measures such as:

• Access controls;
• Password protection;
• Encryption where suitable;
• Monitoring tools;
• Staff access limits;
• Secure payment processes through payment partners;
• Internal security procedures;
• Record keeping controls.

No website, platform or online transfer can be guaranteed as completely secure. Stay Casino takes reasonable steps to protect personal information, but you should also protect your login details and use secure devices.

Player Rights And Requests

You may have rights over your personal information, subject to your location, applicable rules and the type of data involved.

These rights may include asking Stay Casino to:

• Confirm what personal information is held about you.
• Provide access to certain personal information.
• Correct inaccurate or incomplete details.
• Delete information where deletion is permitted.
• Restrict certain processing where available.
• Withdraw consent for marketing where consent applies.
• Object to certain uses where the law allows.
• Explain how a privacy request will be handled.

Stay Casino may need to verify your identity before actioning a privacy request. Some requests may be refused or limited where information must be kept for payments, security, disputes, responsible gambling, legal duties or compliance checks.

Cookies And Tracking

Stay Casino may use cookies, pixels, tags, local storage and similar tools on stay-casino-au.bet.

Cookies and tracking tools may help us:

• Keep you signed in.
• Remember settings.
• Protect account security.
• Run website features.
• Measure website performance.
• Understand page use.
• Detect errors.
• Support marketing preferences where permitted.
• Reduce fraud and misuse.

Some cookies are needed for the website to work. Other cookies may support analytics, performance or promotional functions.

You can manage cookies through your browser. If you block or delete cookies, parts of the website may not load correctly, sign in may be affected and some preferences may not be saved.

Responsible Gambling And Player Protection

Stay Casino may process personal information to support responsible gambling and player protection. This can include data connected with account limits, time outs, self exclusion, support interactions, payment patterns and account activity.

Responsible gambling data may be used to:

• Apply deposit, loss, wager or session limits where available.
• Process time out or self exclusion requests.
• Restrict access where required.
• Respond to safer gambling concerns.
• Identify signs of harmful gambling where tools are available.
• Keep records of player protection decisions.
• Support complaints or disputes linked to responsible gambling.

Stay Casino does not use responsible gambling information to encourage unsafe play or to avoid player protection measures.

If gambling is causing harm, you can contact Gambling Help Online at https://www.gamblinghelponline.org.au/. Support is available for people in Australia who are affected by gambling.

Links To Other Websites

stay-casino-au.bet may contain links to other websites, services or resources. These may include payment providers, support services, responsible gambling resources or other external pages.

Stay Casino does not control the privacy practices of external websites. When you leave stay-casino-au.bet, you should read the privacy policy of the website you visit before sharing personal information.

Stay Casino is not responsible for how external websites collect, use, store or share your data.

Changes To This Privacy Policy

Stay Casino may update this Privacy Policy from time to time. Changes may be made to reflect website updates, service changes, new tools, operational changes, privacy good practice or applicable rules.

When this Privacy Policy changes, Stay Casino may publish the updated version on stay-casino-au.bet. Where required or appropriate, Stay Casino may also provide notice through account messages, email or website notices.

You should read this Privacy Policy from time to time so you understand how Stay Casino handles personal information.

Contact And Privacy Assistance

If you have questions about this Privacy Policy or how Stay Casino handles personal information, contact Stay Casino support through the contact options available on stay-casino-au.bet.

You can contact Stay Casino to ask about:

• Access to your personal information;
• Correction of account details;
• Marketing preferences;
• Cookie settings;
• Account security concerns;
• Verification data;
• Payment data;
• Responsible gambling records;
• Privacy complaints.

Stay Casino may ask you to confirm your identity before responding to privacy requests. This helps protect your account and prevents unauthorised access to personal information.