Terms & Conditions

These Terms & Conditions explain the rules that apply when you access and use Stay Casino through stay-casino-au.bet. They cover account use, deposits, withdrawals, bonuses, gameplay, checks, responsible gambling tools, account restrictions and complaint handling.

By using Stay Casino, you agree to follow these Terms & Conditions and any rules shown in your account area, on game pages, in payment sections or in offer terms. If you do not agree with these terms, you should not create an account, sign in, make a deposit or use any service on stay-casino-au.bet.

Stay Casino may also publish separate rules for specific promotions, games, payment methods or account features. Those rules apply together with these Terms & Conditions.

Acceptance Of Terms

You accept these Terms & Conditions when you:

• Visit stay-casino-au.bet.
• Register an account with Stay Casino.
• Sign in to your account.
• Deposit funds.
• Use credits, bonuses or promotions.
• Play games.
• Request a withdrawal.
• Contact support about your account.

You must read these Terms & Conditions before using Stay Casino. You are responsible for checking this page from time to time, as the terms may change.

If any part of these Terms & Conditions conflicts with specific bonus terms, game rules or payment rules, the more specific rule will apply to that part of the service.

Eligibility And Age Requirement

Stay Casino is intended only for users who are legally allowed to access and use online casino services in their location. You must be at least 18 years old, or the legal age required in your jurisdiction, whichever is higher.

By creating an account, you confirm that:

• You meet the legal age requirement.
• You are using Stay Casino from a location where access is permitted.
• You are not banned, restricted or self excluded from gambling services that apply to you.
• You are acting for yourself and not on behalf of another person.
• You will follow all laws that apply to you.

You should not use Stay Casino if online gambling is restricted or prohibited in your location. Information about Australian interactive gambling rules is available from the Australian Communications and Media Authority at https://www.acma.gov.au/about-interactive-gambling-act.

Account Creation

To use account based features at Stay Casino, you may need to register an account. You must provide accurate, current and complete information during registration.

Stay Casino may ask for details such as:

• Full name;
• Date of birth;
• Residential location;
• Email address;
• Phone number;
• Payment information;
• Identity documents, where required.

You must not create an account using false information. You must not register for another person, use another person’s identity or allow anyone else to register using your details.

Stay Casino may refuse registration or restrict access where account checks cannot be completed, where information appears inaccurate or where the account may breach these Terms & Conditions.

Account Accuracy And Security

You must keep your account details accurate and up to date. If your personal information, contact details or payment details change, you must update them in your account area where available or contact support.

You are responsible for activity on your account. Stay Casino may treat actions made through your account as actions made by you, unless there is clear evidence of unauthorised access.

You must contact Stay Casino as soon as possible if:

• Your password has been lost or exposed.
• Your account has been accessed without permission.
• Your payment method has been used without permission.
• Your personal information is incorrect.
• You suspect fraud or account misuse.

Stay Casino may restrict account access while security checks take place.

Sign In, Password And Credentials

You must keep your sign in details private. This includes your username, email, password, security codes and any other account access details.

You must not:

• Share your password with another person.
• Allow another person to use your account.
• Store sign in details in a way that allows unauthorised access.
• Use another person’s account.
• Try to access an account that does not belong to you.

Stay Casino may ask you to reset your password or complete extra checks where there is a security concern.

One Account Rule

Each person may hold only one active Stay Casino account, unless Stay Casino states otherwise in writing.

Stay Casino may close, merge, restrict or review accounts where it finds or suspects duplicate registration. Duplicate accounts may affect eligibility for bonuses, withdrawals, rewards or other account features.

If you create more than one account, Stay Casino may take action that includes:

• Cancelling bonus funds or promotional winnings;
• Reversing activity linked to duplicate accounts;
• Restricting deposits or withdrawals;
• Closing additional accounts;
• Requesting identity checks.

You should contact support if you believe you have created more than one account by mistake.

Funding, Credits And Balance Use

Deposits, credits and balance features are available as shown in your account area. Payment methods, limits, fees, processing times and availability may vary.

You must only use payment methods that belong to you and that you are authorised to use. Stay Casino may reject or delay a deposit where payment details cannot be verified or where a transaction raises a security concern.

Funds in your account must be used only for permitted gameplay and account activity on Stay Casino. Your account must not be used as a bank account, transfer service, payment processor or money movement tool.

Stay Casino may apply account checks before allowing deposits, withdrawals or continued gameplay. Your balance may include real money funds, bonus funds, winnings, locked amounts, restricted funds or other credit types, as shown in the account area.

Bonuses, Promotions And Offers

Stay Casino may offer bonuses, promotions, rewards or other offers from time to time. These offers are optional and may be subject to separate terms.

Offer terms may include:

• Eligibility rules;
• Minimum deposit amounts;
• Wagering requirements;
• Game contribution rules;
• Time limits;
• Maximum bet limits;
• Maximum conversion or withdrawal limits;
• Restricted games or payment methods;
• Verification requirements.

You should read the applicable offer terms before accepting or using any promotion. If you do not understand a term, contact support before playing.

Stay Casino may cancel, withhold or amend a bonus where misuse, fraud, duplicate accounts, rule breaches or technical errors are suspected.

Wagering Rules

Some bonuses or promotions may require wagering before funds or winnings can be withdrawn. Wagering requirements, where applicable, will be shown in the relevant offer terms or account area.

Unless stated otherwise in the applicable offer terms:

• Wagering must be completed within the stated time limit;
• Not all games may contribute equally;
• Some games may not count toward wagering;
• Bets above the stated maximum may breach the offer terms;
• Cancelled, void or refunded bets may not count;
• Bonus funds may expire if requirements are not met.

You are responsible for tracking your wagering progress where this information is available. Stay Casino may not be able to restore expired bonuses or expired promotional winnings.

Games, Software And Technical Errors

Games on Stay Casino may be provided through software systems, platform tools and third party suppliers. Game rules, return information and feature descriptions may be shown in the game interface or help section where available.

You must not interfere with games, software, platform tools or service systems. You must not use bots, scripts, automation, scraping tools, exploit methods or any software designed to gain an unfair advantage.

Technical errors may include:

• Game loading faults;
• Display errors;
• Balance display mistakes;
• Incorrect payouts;
• Disconnected sessions;
• Software bugs;
• Payment processing errors;
• Incorrect bonus crediting.

Where a technical error occurs, Stay Casino may review the affected activity and make corrections that reflect the valid account position. Invalid winnings, incorrect credits or balances caused by errors may be removed.

Stay Casino does not guarantee uninterrupted access to stay-casino-au.bet. Access may be affected by maintenance, system issues, network faults, third party services or events outside the control of Stay Casino.

Withdrawals, Cash Out, Payouts And Retrievals

Withdrawal options, minimum and maximum amounts, processing times and requirements are shown in your account area where available. These may vary by payment method, location, account status and verification level.

Stay Casino may review withdrawal requests before processing. A withdrawal may be delayed, refused or returned to the account where:

• Identity checks are incomplete;
• Payment details do not match the account holder;
• Bonus terms have not been met;
• Account activity requires review;
• There is suspected fraud, misuse or prohibited conduct;
• Required information has not been provided;
• A payment provider rejects or delays the transaction.

Withdrawals are subject to account checks and payment provider processing. Stay Casino does not make a fixed payout guarantee unless a specific processing time is shown in the account area and all checks have been completed.

You may be asked to withdraw using the same method used for deposits, where available and required by payment rules. Alternative methods may be offered where the original method is unavailable.

Identity Verification And Compliance Checks

Stay Casino may ask you to verify your identity, age, address, payment method or source of funds where required for account security, payment checks, fraud prevention or compliance reasons.

Verification may include requests for:

• Government issued identification;
• Proof of address;
• Payment method proof;
• Bank or payment statements;
• Source of funds information;
• Selfie or liveness checks, where available;
• Other information linked to account safety.

You must provide accurate documents and information. Documents must not be edited, forged or misleading.

Stay Casino may restrict deposits, withdrawals, bonuses or account access until checks are complete. If verification cannot be completed, Stay Casino may close the account or limit access as required.

Prohibited Conduct

You must use Stay Casino in a fair, lawful and honest way.

Prohibited conduct includes:

• Registering with false details;
• Using another person’s identity or payment method;
• Creating duplicate accounts;
• Selling, transferring or sharing accounts;
• Abusing bonuses or promotions;
• Using bots, scripts or automated tools;
• Exploiting software errors;
• Colluding with other users;
• Attempting fraud, chargebacks or payment misuse;
• Harassing staff or other users;
• Trying to bypass legal restrictions, account blocks, self exclusion tools or identity checks;
• Using Stay Casino for money laundering, criminal activity or unauthorised transactions.

Stay Casino may investigate suspected prohibited conduct and may suspend or close accounts, cancel bonuses, void affected activity or report matters where required.

Responsible Gambling

Stay Casino supports responsible gambling and encourages you to use gambling services in a controlled way. Gambling should not be treated as income, a way to recover losses or a solution to financial problems.

You should consider setting limits on:

• Deposit amounts;
• Session time;
• Losses;
• Wagering;
• Account access;
• Promotional contact.

Where available, responsible gambling tools can be managed in your account area or by contacting support.

If gambling is causing stress, debt, relationship problems or loss of control, you should stop playing and seek support. Australian users can access Gambling Help Online at https://www.gamblinghelponline.org.au/.

BetStop is the National Self Exclusion Register for Australian licensed interactive wagering services. Information is available at https://www.betstop.gov.au/. Do not attempt to bypass any self exclusion, block or restriction that applies to you.

Account Suspension Or Closure

Stay Casino may suspend, restrict or close an account where there is a security, legal, payment, responsible gambling or terms related reason.

This may happen where:

• You breach these Terms & Conditions.
• Your account information cannot be verified.
• You create or use duplicate accounts.
• Fraud or payment misuse is suspected.
• You use prohibited tools or methods.
• You request account closure.
• Responsible gambling concerns arise.
• Continued account access may breach applicable rules.

You may request account closure by contacting support. Stay Casino may need to complete checks before returning any eligible remaining real money balance.

Bonus funds, free credits and promotional rewards may expire or be removed when an account is closed, restricted or inactive, subject to applicable offer terms.

Privacy And Data Use

Stay Casino may collect and use personal information to provide account services, process payments, complete checks, manage security, respond to support requests and meet legal or compliance requirements.

Personal information may include registration details, account activity, payment information, technical data, contact history and verification documents.

Stay Casino may share information with service providers where needed for account operation, payment processing, fraud prevention, identity checks, customer support, technical services or legal requirements.

You should review any privacy information made available on stay-casino-au.bet. Australian privacy principles are explained by the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/australian-privacy-principles.

Third Party Links

stay-casino-au.bet may include links to third party websites, services, payment providers, game providers or support resources. These links are provided for convenience or account use.

Stay Casino does not control third party websites and is not responsible for their content, terms, privacy practices, service availability or actions. You should read the terms and privacy notices of any third party service before using it.

Third party links do not mean that Stay Casino endorses every statement, service or offer on the linked website.

Complaints And Disputes

If you have a complaint about your account, a payment, a bonus, gameplay, verification or another service issue, contact Stay Casino support first.

When submitting a complaint, provide:

• Your registered email address or account username.
• A clear description of the issue.
• Relevant dates and times.
• Transaction references, where available.
• Screenshots or documents, where helpful.
• The outcome you are requesting.

Stay Casino may review account records, game records, payment logs, verification history and communications before responding. You must cooperate with reasonable requests for information.

If a dispute relates to a game result, platform records and supplier records may be reviewed. Stay Casino may rely on valid system records when deciding the outcome of a dispute.

Changes To These Terms

Stay Casino may update these Terms & Conditions from time to time. Changes may be made for legal, technical, operational, security, payment, promotional or service reasons.

Updated terms will apply when published on stay-casino-au.bet, unless a later date is stated. Your continued use of Stay Casino after changes are published means you accept the updated terms.

If you do not agree with updated terms, you should stop using Stay Casino and contact support about closing your account or withdrawing any eligible real money balance, subject to account checks and applicable rules.

Contact And Assistance

If you need help with these Terms & Conditions, your account, payments, verification, bonuses, limits, responsible gambling tools or complaints, contact Stay Casino support through the contact options shown on stay-casino-au.bet.

Stay Casino may ask for account information before discussing account details. This protects your account and helps support review your request.

You should contact support before taking action if you are unsure about a rule, bonus term, payment requirement or verification request.