Withdrawal Policy

This Withdrawal Policy explains how Stay Casino handles withdrawal requests, cash out checks, payout processing, retrievals, limits, payment method rules and related account checks on stay-casino-au.bet.

By requesting a withdrawal, you agree that Stay Casino may check your account, payment details, identity information, bonus status and transaction history before approving or declining a request. This policy should be read together with our Terms and Conditions, Bonus Terms, Privacy Policy and Responsible Gambling information.

Withdrawal availability may vary by country, account status, payment method and cashier settings. The options shown in your cashier at the time of request are the available options for your account.

Before Requesting A Withdrawal
Account Verification
Payment Method Ownership
How To Request A Cash Out
Withdrawal Processing
Typical Payout Timing
Withdrawal Limits And Fees
Pending Withdrawals
Bonus Balance And Wagering Requirements
Rejected Or Delayed Withdrawals
Crypto Withdrawals, Where Available
E Wallet And Voucher Related Withdrawals, Where Available
Bank Related Retrievals, Where Available
Security And Compliance Checks
Responsible Gambling And Withdrawal Controls
Player Support And Assistance
Changes To This Withdrawal Policy

Before Requesting A Withdrawal

Before you request a withdrawal, check that your account details are correct and that your balance is available for cash out.

You should confirm the following before submitting a request:

Your registration details are accurate.
Your payment method belongs to you.
Any active bonus wagering requirements have been completed.
Your account has no open verification request.
Your withdrawal amount meets the limits displayed in the cashier.
You have not used payment details linked to another person.
Your requested method supports withdrawals where available.

Stay Casino may pause or decline a withdrawal if account information is missing, incomplete or inconsistent.

Account Verification

Stay Casino may ask you to verify your identity, age, address, payment method or source of funds before processing a withdrawal. Verification helps us protect accounts, prevent fraud and meet applicable compliance duties.

Documents requested may include:

Proof of identity, such as a passport, driving licence or national identity document.
Proof of address, such as a utility bill or bank statement.
Proof of payment method ownership.
Source of funds information, where required.
Additional details needed to complete security checks.

Australian anti money laundering guidance explains that customer due diligence can include collecting and verifying customer information before or during a business relationship. You can read more on the AUSTRAC customer due diligence page: https://www.austrac.gov.au/industry-and-business/obligations-and-guidance/your-amlctf-program/customer-due-diligence

Stay Casino may also carry out ongoing checks during the account relationship. AUSTRAC explains ongoing customer due diligence here: https://www.austrac.gov.au/industry-and-business/obligations-and-guidance/your-amlctf-program/customer-due-diligence/ongoing-customer-due-diligence/overview-ongoing-customer-due-diligence

Payment Method Ownership

You must only use payment methods registered in your own name. Stay Casino may reject withdrawals linked to third party cards, wallets, bank accounts, vouchers or crypto wallets where ownership cannot be confirmed.

We may ask for proof that the payment method belongs to you. This may include a screenshot, statement, wallet confirmation, bank document or other evidence. Sensitive data should be covered where appropriate, except for the details needed for verification.

If a payment method cannot receive withdrawals, Stay Casino may ask you to select another available method in the cashier.

How To Request A Cash Out

You can request a cash out from your account cashier once you have a withdrawable balance.

To request a withdrawal:

Log in to your Stay Casino account.
Open the cashier or withdrawal section.
Select an available withdrawal method.
Enter the amount you want to withdraw.
Confirm the payment details.
Submit the request.
Complete any verification checks requested by Stay Casino.

A withdrawal request does not mean the payout has been approved. Stay Casino may review the request before releasing funds.

Withdrawal Processing

Stay Casino processes withdrawal requests subject to account checks, payment method rules and internal risk controls. Processing may start after you submit the request, but it may pause if more information is needed.

Processing may include:

Account ownership checks.
Payment method checks.
Bonus and wagering checks.
Responsible gambling checks.
Fraud and duplicate account checks.
Source of funds checks, where required.
Compliance checks linked to local rules.

If Stay Casino needs more information, we may contact you through your registered email address or account message centre.

Typical Payout Timing

Payout timing depends on the selected method, account status, verification status and third party payment processing. The timing shown in your cashier or payment page should be treated as the current guide for your account.

Stay Casino does not guarantee instant payouts unless this is clearly displayed in the cashier for your selected method.

Method	Typical timing	Checks that may apply	Notes
Bank transfer	As displayed in the cashier	Identity, address, bank ownership, source of funds where required	Bank processing times may vary. Retrievals may require extra checks.
E wallet	Depending on the selected method	Identity, wallet ownership, transaction history	Withdrawals may need to return to the same wallet used for deposit.
Voucher related method	As displayed in the cashier	Account ownership, voucher eligibility, payment route checks	Some voucher methods may support deposits only.
Crypto wallet	Depending on network and internal checks	Identity, wallet checks, transaction risk checks	Network fees, confirmations and availability may vary.
Card withdrawal	Depending on issuer and processor	Card ownership, identity, transaction matching	Some cards may not support withdrawals.
Alternative local methods	As displayed in the cashier	Method ownership, account checks, compliance checks	Availability may vary by location and cashier settings.

These timings are guides only. A request may take longer if verification is incomplete or if a payment provider applies extra checks.

Withdrawal Limits And Fees

Withdrawal limits and fees may vary by method, account status, currency, location and payment provider. The current limits and any fees are displayed in the cashier before you submit a request.

Stay Casino does not apply hidden withdrawal terms. You should check the cashier page before confirming a payout because:

Minimum withdrawal amounts may apply.
Maximum withdrawal amounts may apply.
Daily, weekly or monthly limits may apply.
Some methods may include payment provider fees.
Currency conversion charges may apply where available.
Bonus terms may affect the withdrawable balance.

If a requested amount is outside the available limits, the cashier may block the request or ask you to change the amount.

Pending Withdrawals

A withdrawal may remain pending while Stay Casino reviews it. During this time, the request has not yet been fully approved or paid.

The pending period may be used for account checks, payment checks, bonus checks or responsible gambling checks. In some cases, you may be able to cancel a pending withdrawal from the cashier. This option is only available where it is shown in your account.

Stay Casino may remove or limit the option to cancel pending withdrawals where required by responsible gambling controls, security checks or internal rules.

Bonus Balance And Wagering Requirements

Bonus money, free spins winnings, cashback, rewards or promotional funds may be subject to wagering requirements and other bonus terms.

Before requesting a withdrawal, you should check:

Active bonus status.
Remaining wagering requirement.
Maximum bet rules linked to a bonus.
Game contribution rules.
Maximum cash out rules, where stated.
Bonus expiry dates.
Restricted payment methods, where applicable.

If you request a withdrawal before meeting the bonus terms, Stay Casino may cancel bonus funds, reject the withdrawal or adjust the balance in line with the applicable Bonus Terms.

Rejected Or Delayed Withdrawals

Stay Casino may reject, return, cancel or delay a withdrawal if the request cannot be processed. If this happens, we may explain the reason through your account or registered email address where possible.

Withdrawals may be delayed or rejected for reasons such as:

Your account has not passed verification.
Documents are missing, expired, unclear or inconsistent.
The payment method does not belong to you.
The selected method does not support withdrawals.
The withdrawal amount is below or above the cashier limits.
Bonus wagering requirements have not been completed.
The account is under security review.
Duplicate, linked or suspicious accounts are detected.
Payment details are incorrect.
The payment provider declines or returns the transfer.
Source of funds checks are required.
Responsible gambling controls apply.
Legal or regulatory checks require extra review.

If a withdrawal is rejected, the funds may be returned to your Stay Casino account balance unless the account is restricted, closed or subject to further review.

Crypto Withdrawals, Where Available

Crypto withdrawals may be available only where shown in the cashier. Availability may vary by account, location, currency and payment provider.

If crypto withdrawals are available, you must provide a correct wallet address and select the correct network where required. Stay Casino is not responsible for losses caused by incorrect wallet addresses, wrong networks or unsupported assets.

Crypto withdrawals may be subject to:

Identity verification.
Wallet address checks.
Transaction monitoring.
Network confirmation times.
Minimum and maximum withdrawal limits.
Network or provider fees.
Additional compliance checks.

Crypto transactions are not a way to avoid monitoring, reporting, verification or legal checks. Stay Casino may review crypto transactions in line with security and compliance duties.

E wallet and voucher related withdrawal options may be available only where displayed in your cashier. Some voucher products may support deposits but not withdrawals.

Where an e wallet withdrawal is available, Stay Casino may require the withdrawal to be sent back to the same e wallet used for the deposit. We may also request proof that the wallet belongs to you.

Voucher related cash outs may be limited by the payment provider. If the original method cannot receive withdrawals, Stay Casino may ask you to choose another method available in the cashier.

A bank related retrieval may be needed when funds must be returned, traced, checked or resent through a bank transfer route. Retrieval availability depends on the selected method, bank rules, payment provider rules and account status.

Stay Casino may request extra details before a bank related retrieval can be processed, such as:

Bank account name.
Bank account number or local account details.
Proof of bank ownership.
Transfer reference, where available.
Updated address or identity information.

Bank related retrievals can take longer than standard withdrawals because banks and payment providers may need to check the transfer.

Security And Compliance Checks

Stay Casino may carry out security and compliance checks before approving a payout. These checks protect player accounts and support responsible, lawful payment handling.

Checks may include account activity review, payment method review, document verification, risk screening, transaction monitoring and responsible gambling review.

The Australian Communications and Media Authority explains the Interactive Gambling Act and its role in relation to online gambling services here: https://www.acma.gov.au/about-interactive-gambling-act

Stay Casino does not provide methods to bypass payment rules, verification checks or monitoring requirements.

Responsible Gambling And Withdrawal Controls

Stay Casino supports responsible gambling controls. We may apply withdrawal related checks if account activity suggests risk, distress or unsafe play.

Controls may include:

Cooling off periods.
Self exclusion tools.
Deposit limits.
Session reminders.
Account review.
Withdrawal restrictions linked to account protection.
Refusal to reverse certain pending withdrawals where controls apply.

For free and confidential support in Australia, you can contact Gambling Help Online: https://www.gamblinghelponline.org.au/

Responsible gambling controls may affect the timing or handling of a withdrawal where account protection requires action.

Player Support And Assistance

If you need help with a withdrawal, contact Stay Casino support through the contact options shown on stay-casino-au.bet.

When contacting support, include:

Your registered email address.
The withdrawal method used.
The requested amount.
The request date.
Any payment reference shown in the cashier.
A clear description of the issue.

Do not send full card numbers, passwords or unnecessary sensitive information by email or chat. Stay Casino will tell you what documents are needed and how to provide them.

Changes To This Withdrawal Policy

Stay Casino may update this Withdrawal Policy from time to time. Changes may reflect cashier updates, payment provider rules, compliance requirements, security controls or changes to our internal procedures.

The version published on stay-casino-au.bet applies when you request a withdrawal, unless another rule is required by law or stated in the applicable terms. You should read this page before requesting a cash out, especially if your payment method, account status or location has changed.