Responsible Gaming Policy

This Responsible Gaming Policy explains how Stay Casino supports safer play for players who use stay-casino-au.bet. Gambling should stay controlled, legal, and treated as paid entertainment, not a way to earn money or deal with pressure.

Introduction

Stay Casino takes responsible gaming seriously. We aim to give players clear information, practical account controls where available, and access to support resources for gambling harm.

This policy applies to players who access Stay Casino through stay-casino-au.bet. It explains our approach to age restriction, player safety, limits, breaks, self exclusion, account security, promotions, privacy, and help options for Australian players.

Stay Casino does not encourage gambling by anyone who has self excluded, feels unable to control play, or uses gambling to manage financial pressure.

Gambling Is Entertainment

Gambling involves risk. You can lose the money you deposit, and no game outcome can be predicted or controlled by the player.

Stay Casino encourages you to treat gambling as entertainment only. You should never gamble with money needed for rent, bills, food, debts, savings, health care, family needs, or other commitments.

You should not gamble to:

• Recover losses;
• Manage stress or anxiety;
• Fix debt or money problems;
• Replace income;
• Escape personal issues;
• Prove skill, luck, or control.

If gambling stops feeling controlled, take a break and seek support.

Age Requirement

Stay Casino is only for players who meet the legal gambling age in their location. In Australia, gambling services are restricted to adults aged 18 years or older.

By using stay-casino-au.bet, you confirm that you are at least 18 years old and legally allowed to gamble. Stay Casino may request verification information where required or available under account settings.

If we have reason to believe an account belongs to a minor, access may be restricted. Support can assist with account checks and related requests.

Keeping Control

You are responsible for deciding how much time and money you spend. Stay Casino encourages you to set personal limits before you play.

Good control habits include:

• Set a fixed budget before depositing;
• Stop when you reach your limit;
• Track your play time;
• Avoid chasing losses;
• Take regular breaks;
• Do not play when upset, tired, stressed, or affected by alcohol or drugs;
• Keep gambling separate from debt, bills, and savings;
• Ask for help early if play feels hard to stop.

Responsible gaming works best when you act before gambling becomes harmful.

Warning Signs Of Problem Gambling

Problem gambling can affect money, health, work, study, and relationships. It may start with small changes in behaviour.

Warning signs can include:

• Spending more money than planned;
• Gambling for longer than planned;
• Trying to win back losses;
• Borrowing money to gamble;
• Hiding gambling from family or friends;
• Feeling restless when not gambling;
• Neglecting work, study, sleep, or personal duties;
• Feeling guilt, stress, anger, or panic after gambling;
• Using gambling to cope with pressure;
• Ignoring limits you set for yourself;
• Asking others for money after gambling losses.

If any of these signs apply to you, stop playing and contact a support service. You do not need to wait until the problem becomes severe.

Account Limits

Stay Casino may provide account tools that help players control spending and access, subject to account settings and platform availability. Support can assist with limit requests where available.

Control tools may include:

• Deposit limits;
• Loss limits;
• Wager limits;
• Session limits;
• Reality checks;
• Time reminders;
• Account history access;
• Temporary account restrictions;
• Withdrawal or payment checks, where applicable.

Limit changes may be subject to waiting periods or account checks. Stay Casino will not provide instructions on how to avoid responsible gaming controls.

If you need stricter protection, you should request a cooling off period or self exclusion.

Cooling Off Periods

A cooling off period is a short break from gambling. It can help you step away, assess your play, and avoid impulsive decisions.

Players may request a cooling off period through support or account settings, where available. During this time, account access or gambling activity may be limited.

A cooling off period can be useful if you:

• Feel frustrated after losses;
• Have played longer than planned;
• Want time away from gambling;
• Need space before making further deposits;
• Feel unsure about your level of control.

A cooling off period is not a substitute for professional help. If you feel unable to control gambling, self exclusion and external support may be more suitable.

Self Exclusion

Self exclusion is a stronger protection step for players who need to stop gambling. If you request self exclusion, Stay Casino may restrict your account access and gambling activity, subject to account settings and verification.

Stay Casino does not encourage any self excluded person to gamble. If you have self excluded, you should not open another account, use another person’s account, or try to access gambling through different details.

Support can assist with self exclusion requests and account related questions. If a remaining balance issue applies, support can provide guidance on the available process, subject to account checks and applicable terms.

Self exclusion is a serious decision. It can help protect you when gambling no longer feels controlled.

BetStop And Australian Support

Australian players can use BetStop, the National Self Exclusion Register. BetStop lets people exclude themselves from licensed Australian online and phone wagering providers.

You can visit BetStop here:

https://www.betstop.gov.au/

Stay Casino also encourages Australian players to read information from the Australian Communications and Media Authority about the Interactive Gambling Act:

https://www.acma.gov.au/about-interactive-gambling-act

BetStop and local support services may not cover every gambling website or every type of gambling activity. If you self exclude, you should also use device blocking tools, bank gambling blocks where available, and support services to reduce access.

Stay Casino will not provide advice on how to avoid BetStop, gambling blocks, payment limits, or account restrictions.

Help For Australian Players

Help is available in Australia for gambling harm, debt stress, and crisis support. You can contact the services below at any time.

Gambling Help Online provides free support for people affected by gambling:

https://www.gamblinghelponline.org.au/

National Debt Helpline provides free financial counselling for Australians dealing with debt:

https://ndh.org.au/

Lifeline Australia provides crisis support for people in distress:

https://www.lifeline.org.au/

Emergency help note: If you feel at risk of harming yourself or someone else, call emergency services now on 000 in Australia. If you are in distress, contact Lifeline Australia on 13 11 14 or visit https://www.lifeline.org.au/.

Protecting Minors

Stay Casino does not allow minors to gamble. We ask parents, guardians, and shared device users to take practical steps to block underage access.

You can help protect minors by:

• Keeping login details private;
• Using device passwords;
• Using parental control software;
• Logging out after each session;
• Avoiding saved payment details on shared devices;
• Keeping identity documents away from minors;
• Monitoring devices used by children or teenagers.

If you believe a minor has accessed an account, contact support as soon as possible.

Account Security And Shared Devices

Your account must only be used by you. Shared access can increase the risk of unauthorised play, underage access, payment issues, and disputes.

To protect your account:

• Use a strong password;
• Do not share your login details;
• Log out on shared or public devices;
• Keep email and phone access secure;
• Review account activity where available;
• Contact support if you notice unknown activity;
• Do not allow another person to play through your account.

Stay Casino may restrict access or request checks if account security concerns arise.

Promotions And Responsible Play

Promotions should not change your budget or lead you to gamble beyond your limits. You should read promotion terms before taking part and decide if the offer fits your personal limits.

Stay Casino does not intend promotions for players who have self excluded or asked for gambling restrictions. If promotional messages feel unhelpful, support can assist with communication preferences where available.

You should not use a bonus, offer, or reward as a reason to:

• Deposit more than planned.
• Chase losses.
• Extend a session.
• Ignore a break.
• Return to gambling after self exclusion.

Responsible gaming comes before promotional activity.

Staff Assistance And Player Support

Stay Casino support can assist with responsible gaming questions, account limits where available, cooling off requests, self exclusion requests, and information about external help.

Support may not be able to provide counselling, medical advice, financial advice, or legal advice. For those issues, contact qualified services such as Gambling Help Online, National Debt Helpline, Lifeline Australia, or local emergency services.

If you contact support about loss of control, self exclusion, or gambling harm, your request will be treated as a player safety matter.

Privacy And Sensitive Requests

Responsible gaming requests can involve sensitive personal information. Stay Casino aims to handle these requests with care and only use information as needed to manage account safety, support requests, verification, and legal or operational obligations.

Sensitive requests may include:

• Self exclusion;
• Account restriction;
• Gambling harm concerns;
• Minor access concerns;
• Account security concerns;
• Payment or balance questions linked to excluded accounts.

Do not send unnecessary medical, financial, or family details unless support asks for information needed to process your request.

Changes To This Policy

Stay Casino may update this Responsible Gaming Policy to reflect changes in our services, player protection measures, account settings, legal duties, or external support resources.

The latest version will apply once published on stay-casino-au.bet. Players should read this page from time to time to stay informed about responsible gaming information and support options.

Contact And Immediate Help

If you need help with account limits, cooling off, self exclusion, or responsible gaming questions, contact Stay Casino support through the contact options available on stay-casino-au.bet.

For Australian support, use these resources:

• BetStop: https://www.betstop.gov.au/
• Gambling Help Online: https://www.gamblinghelponline.org.au/
• National Debt Helpline: https://ndh.org.au/
• Lifeline Australia: https://www.lifeline.org.au/
• ACMA Interactive Gambling Act information: https://www.acma.gov.au/about-interactive-gambling-act

If gambling feels out of control, stop playing and seek help now. If there is immediate danger, call 000 in Australia.